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As Voice Posts Add to Content Experience, Readers Demand Access

Over dinner last weekend with Boing Boing’s David Pescovitz, he told me some readers of the site have emailed the Boing Boing editors because they couldn’t view or access the voice post player (those who use Flash blockers), and given that the Boing Boing editors are using the technology to integrate complementary audio elements into stories, those readers were feeling short changed. So Boing Boing has begun to publish text-based instructions at the bottom of voice post stories:

[Browser-compatibility note: The audio link in this post appears as embedded Flash, and is brought to you by HP’s iPaq 510 Voice Messenger. If your web reader doesn’t allow you to access Flash, here’s a direct MP3 Link. Enjoy!]

What a win for HP, the sponsor of the voice post series! I don’t think I’ve ever before seen editors publish a guide to help their readers turn off ad-blockers, let alone a guide that mentions the sponsor by name.

BB Audio from Guatemala

Ask.com Marketing Getting More Interactive?

According to IAC CFO Tom McInerney during this week’s quarterly call (from PaidContent):

“As you know, the business is related to driving new users, obviously frequency and retention we have seen good improvements in frequency and retention, but it’s offset by not having the growth in new users on the Ask.com business…we can very scientifically look at the marketing spend in the US and relate that to new user growth and so the way to measure it is by new users showing up at the site and we’re not seeing it with this marketing campaign, the way we have seen it with prior marketing campaigns. What we’re doing on that front is retooling the marketing campaign, making it a much stronger call to action and much more product demo spots for later in the year and we hope that will have some effect.

I hope he means fewer ads on billboards, and more stuff like Ask’s sponsorship Ask A Ninja. Can’t be a bad move to “retool” toward more tactics that deliver 8.3% trial rates!

Boing Boing Uses Voice Post to Add the Soundtrack

In his post yesterday, “Songs for Ice Cream Trucks,” David Pescovitz at Boing Boing uses the voice post technology to play the music, literally.

Original post on voice posts.

Voice Posts: Conversational Marketing Gets a Voice

Earlier this week, several FM sites rolled out their first “voice posts,” a new series of editorial segments served up as audio files on blog sites. HP is the sponsor of the series, meaning their logo appears under the audio file with copy that says “voice post technology sponsored by HP iPaq 510.” HP also bought banner ads on the sites. Beyond that, though, HP has no relationship to or influence over the content of the voice posts — a brilliant stroke on their part. Why? Two reasons.

HP voice post player
First, by giving blog authors a new, easy-to-use platform to talk to their readers (listeners?) about topics of their own choosing, HP stands a much better chance of creating a “voice post habit” among top independent bloggers. Mark Frauenfelder, for example, one of Boing Boing’s editors, reads an excerpt from his book, “The World’s Worst.” According to Amazon, the paperback edition is 176 pages long. If Mark gets good feedback from Boing Boing readers, he’s got a lot more book to read — in his own voice! — for voice-posting on the site. Not that HP’s logo will necessarily accompany hundreds of future voice posts on Boing Boing (their current sponsorship runs for 2 months); but presumably the HP and the iPaq brands benefit if more bloggers and more online media consumers get comfortable with voice-to-text and text-to-voice activities.

Second, not every visitor to these sites will understand what’s meant by “voice post technology sponsored by HP iPaq 510.” So David Ponce at OhGizmo used a voice post to explain to his audience exactly what HP paid for (ads on his site and the HP logo under voice posts), and what they didn’t (his editorial content). Transparency and full disclosure, never bad things, are enormously important practices for independent publishers (who tend to face greater, or at least more vocal, scrutiny than traditional publishers, see this or this) and for publishers exploring marketing that goes beyond standard ad banners. And while HP didn’t pay OhGizmo to write or “voice” a disclosure, they benefited from it: It’s impossible for an author to disclose a sponsorship relationship without naming the involved sponsor. In OhGizmo’s case, David mentions HP or iPaq five times in the voice post and another five times in the accompanying text post, both under the headline “Voice Posts On OhGizmo: An Explanation, A Disclaimer And An Example.”

Nice going, HP.

(Disclosure: FM represents OhGizmo and Boing Boing and takes a commission on advertising that runs on those sites, and I work for FM.)

Update 7/24: The voice post technology arrives just in time for John Battelle at Searchblog, who broke one of his typing hands last week at camp with the kids. I know what you’re thinking — I made him break his hand as part of the HP sponsorship deal, but, alas, I didn’t. Also, Ken Fisher at Ars Technica debuts his site’s voice post series with a review of Tivo HD.

Update 7/31: Boing Boing uses voice posts to add the soundtrack to their site.

Update 8/14: As voice posts add to content, readers demand access. Here’s what the editors at Boing Boing are doing about it, according to David Pescovitz.

BB Audio from Guatemala


Update 8/31: HP marketing staffer and blogger Tac Anderson asks the question, Is This Really Advertising?, to which he replies:

“Technically yes. The better answer is that this is the way new media advertising *should* be done. It leverages ad dollars to bring additional value to a community that is not interruptive. I don’t know who on the HP side came up with this but I think it’s great.”

Update 9/15: Here’s a handful of comments from readers of Battelle’s Searchblog.
SB LogoSearchblog comments

ClickZ on Ask.com’s Ask A Ninja Sponsorship

Zach Rodgers at ClickZ wrote up Ask.com’s experience with their Ask A Ninja sponsorship:

“Question: What do you get when you cross a ninja with one of those live-read radio sponsorships of old — you know, the ad spots news hosts and celebs used to read on-air?

“Answer: Ask.com’s latest digital ad initiative.

“The IAC/InterActiveCorp-owned search engine has paired with goofball video blog Ask a Ninja on an ad deal in which the show’s host and namesake reads the sponsor copy himself — and then offers bonus clips to fans who query Ask with special ninja-themed search terms. The three-month relationship, which also includes run-of-site display ads, was brokered by Ask a Ninja rep Federated Media Publishing….”

“Early response rates are good. In the first two weeks of the campaign, 8.3 percent of viewers have searched on Ask.com’s ninja-related terms and watched the videos.

“‘There isn’t advertising that is able to drive that kind of response rate,’ said [ChasNote’s own] Chas Edwards, chief revenue officer at FM Publishing. ‘But there certainly is opportunity around the ninja to drive that response rate around himself and his content’ by incorporating a call to action and a pay off that takes place within the search experience.”

Thanks for the coverage, Zach!

My Case for Conversational Marketing at FOOA

Last week at the Future of Online Advertising, I presented a few case studies in conversational marketing — such as Ask.com’s work with Ask A Ninja and Intel’s project with Digg — and I got this nice write-up from a woman I met there.  Thanks, Liz!

Cisco’s New Human Network Ads Let Readers Submit Definitions

Building off the success of last fall’s seed campaign, where FM business and technology authors supplied definitions of the human network for ads on their own sites, Cisco’s latest creative units allow for readers to submit their own definitions within the banners themselves. Here are samples.

Consumer Generated Commercials Aren’t Cheap

From the NY Times:

“these companies have found that inviting consumers to create their advertising is often more stressful, costly and time-consuming than just rolling up their sleeves and doing the work themselves. Many entries are mediocre, if not downright bad, and sifting through them requires full-time attention. And even the most well-known brands often spend millions of dollars upfront to get the word out to consumers.”

There has to be a better way, one that produces high-quality messaging that’s relative to the brand, engages consumers and isn’t harder or more expensive to create. I have some ideas! See what Ask.com did or what Intel did or what Cisco did. To the chagrin of the sales reps here at FM (!!), not one of these brands spent a million dollars to create these successful examples of consumer-involved conversational marketing.

Ninja Phenomenon Covered By SJ Merc News

From SJ Merc News:

“‘Ask a Ninja’ is one of the most popular independent video podcasts on the Web, averaging between 300,000 and 500,000 viewers for each new episode (released bi-weekly) while collecting more than 3 million viewers for popular episodes such as ‘Ninja Love’…. What started as a small production with 40 Internet subscribers skyrocketed into a Web phenomenon when the ninja duo developed a ‘niche audience that pushed back’ in the question-and-answer format with the ninja as moderator.

“Getting a specific audience and creating your own brand is important, and ‘Ask a Ninja’ has managed to do that,” says Derek Gordon of Technorati.com, a Web site tracker. According to Technorati.com, ‘Ask a Ninja’ ranks in its top 100 blogs, and there are more than 3,100 sites linked to it.”

Ask.com Enlists Ask A Ninja For Brand Campaign

Late Thursday night, video-podcaster (and FM partner) Ask A Ninja rolled out the first episode in a series of nine that will be sponsored by Ask.com as part of their recent re-branding campaign. At the end of each episode, the Ninja invites his viewers to go to Ask.com (by clicking on an Ask.com banner alongside the video window, or by going straight to Ask.com) and to enter a made-up word. The Ninja tells viewers who do this that they’ll get either the definition of “ninjuice” (via a custom video skit by the Ninja), or — so threatens the Ninja — a sword in the head.

Ninjuice
The campaign is smart at one (very simple) level in that it ties together banner ads with integrated, co-branded messages in the video programming. At another level, it’s even smarter in that the Ninja (the featured act) rather than Ask.com (the marketer) makes the call-to-action.

Ninjuice on AskThe data from the campaign’s first 20 hours are astounding. One out of every twelve viewers of the Ninja’s “Ninja Sayings” video skit went to Ask.com, queried “ninjuice” and watched the bonus video that the Ninja produced especially for those “certified search ninjas” who completed the assignment. An 8.3% rate of conversion. For comparison, imagine a conventional banner that delivers a terrific click-through rate, say 0.4%. Then assume a whopping 25% of those clickers actually test-drive the product. Even that record-breaking performance would add up to only a 0.1% rate of conversion. The team effort by Ask.com and Ask A Ninja did 83 TIMES better.

Digital marketing has become a martial art!

This concept was a collaboration of FM’s James Gross and Ask’s Sean X Cummings.

More coverage at GigaOM’s NewTeeVee, Clickz (twice) and AdRants.

Update 5/28/07: Ninjuice has made its way to Wikipedia.