Comcast Is Listening, Guy
12.04.2008
Earlier this week, Comcast had an unhappy and hugely influential customer in Guy Kawasaki. Guy has nearly 32,000 people following his Twitter feed, and here’s what he told them:
Comcast proved it was listening, and its Chief Twitterer, @ComcastCares Mission: Impossible II movie download , responded to Guy, right there in the conversation Guy had started in Twitter. Now, 48 hours later, Comcast turned a grumpy customer into a Twittering evangelist.
Chas, This is amazing – such a relevant and timely response to a complaint, in the new medium that the complaint was issued is extremely impressive. Bravo Comcast! Take care, Brian