ChasNote

More on the Facebook whoopla at PaidContent: “Instead of the response from founder Mark Zuckerburg earlier this week telling people to calm down and offering vague assurances that complaints were being heard, it sounds like realization may finally have seeped in that top-down doesn’t always work even when the features are cool.” A good lesson for every business (an ad-supported media business or otherwise) with a revenue stream that depends on a loyal audience.