Adobe has been running ads for Flex 2 on TechCrunch (an FM site), and caught the attention of blogger Ryan Stewart (Digital Backcountry). Folks at Adobe must be thrilled that their ads are driving editorial coverage by influential authors.
The bummer is that Ryan really didn’t like the banner creative. “How can a company so ‘in’ with designers have such horrible advertising? I don’t get it? Do these appeal to anyone? Am I crazy?” Instead of hiding their heads in the sand, though, the Adobe team took this an opportunity to learn from and engage with a core group of customers. Here’s Jeff Whatcott, Sr. Director, Product Marketing for Adobe’s Enterprise & Developer Busines Unit (my emphasis):
“Thanks for the feedback. We hear you. We’re pulling the plug on this creative execution for the Flex 2 online advertising campaign. Please pardon our dust while we regroup. Please read on, because we’re going to need your help to make this better.
It’s great to have a product that everybody loves so deeply that they fuss about every factor contributing to it’s market success, including the creative direction of the online advertising. Our community rocks. Thank you!
In the spirit of openness and transparency, let me provide a little backstory on this campaign. The short version is that it ended up being a bad execution on some solid original concepts that came directly from developers just like you. Our agency actually did roll up their sleeves and get out there and interview (and film) real Flex and non-Flex developers to get inside their head and to test some concepts. The original concepts for this campaign tested really well with the developers, but we somehow lost our way as the creative progressed from concept to actual banners injected into a page. Oops. Our internal review processes certainly should have stopped it earlier, and I’m going to be looking into that, but we are where we are.
So where do we go from here? I think it might be useful to apply some collaborative community feedback approaches to the development of Flex developer marketing. It’s clear that you guys have a lot of passion about this, and I would love to harness that as long as it ends up producing marketing that works. We all have a stake in that.
So here’s the invitation: please jump on this thread with your specific suggestions for what the Flex online advertising should say and what is should look like. What should the tone be (sophisticated, edgy, friendly, in your face, or what have you)? What should the catchy tag line be? What should the short product description be? What benefits, if any, should we mention right in the ad and what should be on the jump page? Should we bang directly on the competition (think Oracle ads) or should we focus on our own strengths? What creative concepts should we consider (code puzzles that convey a message, movies of Flex coding/results, what else)?
This is your chance to tell us how it should be done. Let us have it. We’ll parse it and see what we can come up with. We may even come back to you to test some stuff before we throw it up on TechCrunch again.
Thanks”
What’s that Martial Art that turns the opponent’s own weight and strength against him, Jujitsu?!